TelePlaza.com Digest eNewsletter (week of 09/21/07)

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New Companies in Directory |

Industry Jobs |

Industry Events

This Newsletter is Sponsored by: ICCM Summit November 12-14, 2007 Walt Disney World Dolphin Hotel Orlando, FL

New Companies in Directory

Call Centers (Outsourcing) ( View web site to see more content)

Good Leads® - Good Leads provides outsourced business development services for companies that target executive level decision makers in technology-centric markets. Our no risk guarantee allows clients to attain a measurable return on...

ONVAIO - ONVAIO delivers managed world-class globally sourced customer call center outsourcing solutions to rapidly growing enterprises. ONVAIO helps you grow your business by augmenting your inside technical support organization, manage your...

-- View Events specific to Call Centers (Outsourcing)--

Call Center Software ( View web site to see more content)

Envision Telephony, Inc. - Envision is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company's flexible, integrated solutions enable companies to consistently deliver...

-- View Events specific to Call Center Software--

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SPONSOR
M.E.R. Inc. (McDaniel Executive Recruiters) is a highly specialized search firm
in the BPO, CRM, Direct Marketing, Call Center, and Collections Industries. We
specialize in sales, marketing, operations and support function staffing. Our
search capabilities include domestic, near-shore and offshore requirements.

M.E.R. is one of the few truly dedicated search firms to this industry with offices
in both Canada and the United States. Please visit our web site at www.justcareers.com

Contact: Chad McDaniel - mcdaniel@justcareers.com< /a> - 866-991-3555 (toll-free)

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Call Center Services ( View web site to see more content)

CallCenterJobs.com - CallCenterJobs.com is a leading "niche" employment resource for experienced Call Center and Customer Service professionals. CallCenterJobs.com boasts the largest collection of QUALITY job openings in the industry and is the...

-- View Events specific to Call Center Services--

Industry Job Openings from CallCenterJobs.com:
1.	Call Center Dialer Administrator 1749 CA - Los Angeles	Bosley
2.	Manager, Customer Care Center MS - Jackson	Cellular South, Inc
3.	Director of HR, Call Centers CA - Oakland/East Bay	Comcast Communications Inc.
4.	Customer Service Manager OH - Dayton	GE Money
5.	OnStar Forecasting Manager-SAL0001687 MI - Detroit	GM
6.	Operations Director KY	LYNX Services
7.	Director AZ - Phoenix	Market Solutions Group, inc
8.	Call Center Manager IA - Des Moines - Ames	Marketlink, Inc.
9.	JC01098 - Marketing Manager, Strategic Alliances CA - San Jose	McDaniel Executive Recruiters
10.	Supervisor, Call Center AZ - Phoenix	Oakwood Worldwide
11.	Call Center Regional VP of Sales NY - New York City	The Call Center Group
12.	Customer Service Manager MN - Minneapolis	Top Talent Inc.
13.	Senior Manager - Design, Sales & Services MA - Boston (Manchester)	VistaPrint

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Events in Call Centers (Outsourcing):
Good Leads®	Case Studies	Aug 8-Dec 31, 2007	Lead Generation Case Studies and Services Overview

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Events in Call Center Software:
Envision Telephony, Inc.	Webinar	Oct 18, 2007	October 18, 2007 | 9:00 a.m. Pacific Envision Exchange: Cultivating Employee Morale and Motivation . Join Connie Smith, chief evangelist, Envision and your contact center...

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Events in Call Center Services:
IQPC	Conference	Nov 12-15, 2007	Customer Loyalty Summit November 12 - 15, 2007* The Westin Colonnade Coral Gables* Florida, U.S.A.

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Events in Education:
IQPC	Conference	Sep 24-26, 2007	Customer Complaint Management - Best Strategies to Achieve Quality Optimization and Risk Reduction in Call Centers within the Financial Industry - Caribe Royale Orlando, Orlando,...
CRMXchange.com	Webinar	Sep 25, 2007	Building Customer Relationships One Interaction at a Time"
CRMXchange.com	Webinar	Oct 2, 2007	Mainstream Speech? Stakeholder Views from 360 Degrees
CRMXchange.com	Webinar	Oct 4, 2007	Validating and Maintaining the Optimum Customer Experience for your Voice Business Solutions
CRMXchange.com	Webinar	Oct 18, 2007	Calibration 101: Best Practices in QM Calibration for Contact Centers of All Sizes
IQPC	Conference	Oct 22-24, 2007	Call Center Management for Financial Services October 22 - 24, 2007* The Millennium Knickerbocker Hotel* Chicago, IL
Questex / ICCM	Conference	Oct 22-24, 2007	ICCM Canada Conference & Expo - October 22-24, 2007 / Metro Toronto Convention Centre - Toronto, Ontario
Questex / ICCM	Conference	Nov 12-14, 2007	ICCM Summit - November 12-14, 2007 Walt Disney World Dolphin Hotel - Orlando, FL

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Read more...

Sales Incentives by Vacation Getaways

Please welcome our new sponsor, VacationGetawayIncentives.com!

VacationGetawayIncentives.com is a leading provider of high-value vacation certificates which is the #1 incentive marketing tool that stimulates the universal appeal of travel. This tool will generate a substantial increase in leads and sales as a result of its use. Our vacation certificate has a value of up to $400 and offers 3 days, 2 nights deluxe hotel accommodations for two at one of 24 exciting resort destinations. The certificate is not connected with any timeshare presentation or sales pitch of any kind. Companies who use the certificates in their marketing and promotions see at least 30% increase in sales.

In today's highly competitive marketplace, it can be a tough task to gain a new client or to make a sale. That's why you need a cutting-edge, cost-effective powerful marketing tool that appeals to every kind of customer. Recent studies have found that 80 percent of all Americans surveyed would travel if they could afford to. In today's economy a great percentage of your prospects and customers will take a hard look at being offered a free vacation, which is why vacation certificates are the #1 incentive that moves people into ACTION!

Our Vacation Certificates Will:

- Generate leads
- Increase referrals
- Close more sales
- Sell more products
- Make more appointments
- Improve direct mail and ad response rates
- Attract new and repeat visitors to your website
- Gain a valuable edge on your competition

Simply offer the vacation certificate in all your promotions that include direct mail offers for both new and previous customers, telemarketing, newspaper ads, or any other marketing medium you use. By incorporating our certificates into your regularly scheduled advertising program, you will project an image with your marketing material that sets you apart from your competition and increases your credibility, thus boosting your sales. The high-perceived value of the certificate generates an amazing response from recipients. Think about what a 30% increase in sales would mean for your business!

While others require you to purchase certificates individually, what sets VacationGetawayIncentives.com apart is that you only pay a one-time fee to allow for an unlimited supply of certificates you offer. Plus, we also enable you to reach your entire online market by providing a special website where you can direct your prospects and customers to receive their vacation certificate online.

To realize the significance of utilizing this amazing lead generator and sales incentive, please visit us at our website http://www.vacationgetawayincentives.com/

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Please welcome our new sponsor, LoanOfficerSchool.com !

LoanOfficerSchool.com is recognized throughout the mortgage industry as the top training organization in the country. We provide loan officer training and mortgage broker training for individuals at every level of the mortgage industry - from basic training for those just starting out, to advanced skills for seasoned mortgage professionals. Our workshop courses are presented in cities across the nation; in addition, our catalog/order section offers a variety of materials, including self-study courses, marketing and management kits, and guides to specific market niches. Our training courses and products catapult mortgage careers and separate our graduates from all of their competition!

LoanOfficerSchool.com offers loan officer training, career placement assistance, and mortgage industry education to aspiring and seasoned loan officers nationwide. Our low tuition and one of a kind programs creates successful rewarded mortgage professionals who know how to do more than just complete a loan application and understand loan programs. We teach loan officers to succeed. Since 1987, our instructors have trained tens of thousands of loan officers for the nations largest mortgage lenders and brokers. This same training is now available to you at our live classes and through our self study courses. Our classes and products are consistently rated a "perfect ten"!

For more information visit our homepage at LoanOfficerSchool.com

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Please welcome our new sponsor, www.Leads360.com

Leads360 is the premier provider of mortgage lead management web based software. Organize, distribute, track and convert more leads into customers using Leads360's low-cost, high-performance lead tracking software guaranteed to increase efficiency, ROI & profits quickly.

Leads360's LeadManager solution is an enterprise lead management & sales lead tracking software specifically designed for the mortgage industry. LeadManager is the only solution that enables you to build a completely custom lead management workflow based on your unique best practices.

LeadManager is a full-lifecycle sales lead tracking solution built from the ground up to be the most customizable, cost effective, and high performance tool on the market. LeadManager is the only solution that enables you to build a completely custom lead management workflow based on your unique lead management best practices.

Simply, we can help your mortgage office make more money in less time with fewer resources. Read the top 10 reasons you need lead management and learn how and why implementing lead tracking best practices will dramatically improve your business, and most importantly your bottom line.

Call us today at: 1-866-323-9764 or contact us via email at sales@leads360.com

Read more...

Tier II cities are all set to take the BPO thunder away from metros. High attrition rate in BPOs situated in metros and increasing cost of real estate is forcing several BPOs to think of Tier II cities as an attractive option. Non-metro cities offer an ample supply of manpower at 25 to 30 per cent cost compared to metro hubs such as Gurgaon-Delhi-Noida, Bangalore, Channai and Mumbai. Apart from that, the cost of real estate and transport is also much cheaper in smaller cities. Besides, it makes sense for the BPOs to spread out to smaller cities to achieve geographical spead for better disaster management.

Investing in smaller towns has proved to be a virtual goldmine for BPO companies, given the adequate English-speaking talent pool, multiple and reliable telecom service providers, bandwidth and good education infrastructure.

We looked at the cities that are fast becoming very popular for BPOs:

Chandigarh-Mohali

Convergys, Quark, Dell and Infosys are some of the big names already present in the twin cities of Chandigarh and Mohali. Chandigarh is the strongest contender to be the next destination for outsourcing after Bangalore and Delhi/NCR. It has a qualified workpool, offers good quality of life, infrastructure and above all, price compatibility. Proximity and good connectivity with Delhi is also desired by some corporates.

Jaipur

After GE set up its BPO center in the city, Jaipur has started figuring on the radar of several companies as a high potential destination. After Chandigarh-Mohali, Jaipur remains one of the most promising destinations for setting up BPO operations in North India. Thanks to a number of good educational institutions in and around the city, the supply of qualified manpower at a reasonable cost and proximity to Delhi, Jaipur is fast becoming another sought after BPO destination.

Pune-Nashik

Pune has already attracted nine companies, with mSource being the flag-bearer, followed by Spectramind. The city boasts of an Intelsat Standard C-Band earth station to provide connectivity to any point of the globe. Ku-band earth stations have also been set up at Nashik and Kolhapur with additional fiber connectivity from Pune for redundancy. STPI Pune has tie-ups with 18 international carriers to provide connectivity anywhere in the world. Proximity to Mumbai is an added advantage. Nashik can well prove to be the next hot spot for BPO. The pilgrimage centre is close to Mumbai and offers a good work culture and better climate. WNS already has a 1,000 seat centre there which it plans to expand

Kochi

Kerala has the lethal combination of having the highest density of science and technology personnel and lowest employee attrition rate in the country along with a 100 per cent literacy rate. TransWorks was one of the first BPO companies to set up shop at Kochi.

The state government and Dubai Internet City (the biggest IT infrastructure provider in West Asia) have come together to set up a `smart city’ on the outskirts of Kochi to house IT and ITES companies. Coming up on 389 acres of land, `smart city’ is expected to add a new dimension to Kerala’s efforts to attract BPO and IT companies.

Visakhapatnam

Andhra Pradesh government is actively promoting tier II cities such as Visakhapatnam, Tirupati, Kakinada and Warangal as BPO destinations. Out of these, Vizag seems to be the most popular mainly because of its infrastructure and talented resource pool. HSBC already has a facility here. Satyam is also planning to start operations in the city. The latter has purchased a seven-acre plot in the city and another 50 acre, a little away from the city.

The state government is, in fact, promoting the concept of rural BPO. Over 60 per cent of the technically-qualified youth are from villages and a majority of them are looking for employment around their native place. To address the issue, the government is planning a comprehensive strategy to attract BPO companies to set up units in tier II towns.

Mysore

Wipro has asked for 100 acre land in Mysore. First Indian Corporation, a tech MNC, has also asked for land in the city. Infosys already has a presence in Mysore. Proximity to Bangalore and the presence of STPI is a big plus for the city.

The city essentially banks on the four-lane high-speed expressway from Bangalore. BPO park in Bogadi is likely to come up soon and is expected to lead to the city’s growth and attract more companies

Nagpur

Maharashtra’s second capital, India’s second greenest city and an orange lover’s paradise, Nagpur also boasts of 40 educational institutes in the vicinity, a technically skilled workforce that is available at relatively lower salaries, and the city also features an international airport in the making. The setting is just right for BPO companies to set up operations in this city.

Gandhinagar

Creative Infocity campus near Gandhinagar is Gujarat’s first major IT park offering 2,50,000 sq ft of space. TCS has acquired 20 acre land in Infocity. Relatively easier proximity to Mumbai is again a big plus.

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